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RETURNS FOR GLOWIN 21 SKINCARE PRODUCTS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Skincare products will not be eligible for a refund if they meet any of the following conditions:

1. Used Products: Any product that has been used or opened.
2. Damaged Packaging: Items not in their original packaging or with packaging that has been damaged.
3. Non-Original Condition: Products that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
4. Perishable or Intimate Products: Products that are intimate, sanitary, or perishable.
5. Hazardous Materials: Items that are hazardous materials, or contain flammable liquids or gases.
6. Returns After 30 Days: Any item that is returned more than 30 days after delivery.
7. Custom or Personalized Items: Items that have been customized or personalized in any way.

To ensure a smooth return process, please make sure your item adheres to these conditions before initiating a return. If you have any questions about your product's eligibility for return, please contact us at [email protected].

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, inform us within 48 hours upon delivery and send us an email at [email protected]. You can send your item to: R-1-21 Setia Tri-Angle, Persiaran Kelicap, Bayan Lepas, 07, 11900, Malaysia. Exchanges requested after 48 hours upon delivery will not be entertained.

Shipping

To return your product, you should mail your product to: R-1-21 Setia Tri-Angle, Persiaran Kelicap, Bayan Lepas, 07, 11900, Malaysia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.